Orders purchased can be returned within 14 days for a full refund.For full details, see below our Terms and Conditions (4. Returns and Substitutions)
To receive full instruction on how to return your order:
1. From all other countries call International +44 (0) 0800 368 8936 Easy 14 Days Returns We are 100% committed to delivering first-class Customer Care to all of our happy customers. That's why we have a no quibble 14 day returns policy on most jewellery, subject to the following terms: The jewellery is not engraved, bespoke or resized. The jewellery is in its original, perfect state and the barcode security tag is intact. The jewellery is returned within 14 days of the delivery date. Returns Procedure Please inform us of your intention to return an order by emailing us at firstname.lastname@example.org. Label the parcel to our returns address: Hatton Garden, London EC1N 8JR (By Appointment Only) Registered in England & Wales. Wonderfully Diamonds Limited, 27 Old Gloucester Road, London, WC1N 3AX.
You should package your item in the original box in which it was sent and include the accompanying certificates. Failing to do so could result in a delay in processing your return and, in the case of a refund, could result in a deduction from the refund amount. You should send a covering letter inside your parcel. This should explain the reason you are sending your item to us; Make sure you insure the parcel for the full amount of your order value. Return the product by using a reputable and guaranteed postal service or courier company. Send the tracking number and date of post to email@example.com.
Warning Do not under any circumstances write diamonds, Wonderfully Diamonds or diamond jewellery anywhere on the external packaging or address label of the parcel. Drop Off You can arrange appointment to drop off your item in person at our london showroom. Simply contact us and we will book your appointment. Refund / Exchange duration: Once the item is received, it will be sent to the Quality Assessment department where the product (s) will be inspected. If any item found to be worn, damaged, altered, resized, tampered with, or found to be mishandled in any way it will not be accepted for refund.
Depending upon the payment method used, it will take 8-10 working days for the refund to appear in your account. Any Diamond fallen of the Ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advice you to get the jewellery insured yourself against such mishap.
Our advice to you is to inspect your item as soon as it arrives and notify Wonderfully Diamonds for any defect or damage, if found any. You may also contact us on our toll-free number 0800 072 1170 or email us at firstname.lastname@example.org.
Get In Touch If you would like to discuss any aspect of our returns policy, please get in touch with our ever so friendly Customer Care Team on +44 (0) 0800 368 8936 , or enter into a Live Chat.
A diamond certificate means that all elements of the diamond you purchased have been examined and rigorously tested.