Wonderfully Diamonds offer free UK and Europe delivery on all orders. All items are securely packaged and fully insured against loss, damage or theft during transit. The discreet outer packaging has no reference to Wonderfully Diamonds or to the content of the parcel. We ship via Royal Mail Special Delivery which is a Next Day delivery service and requires a signature.
How long does my order take?
Most items on our website are made to order, which normally take within 10 - 14 working day to deliver. More complex items such as eternity rings, bespoke items and vintage jewellery can take up to 20 days. Loose diamonds can be delivered within 7 working days. Most items under Flash Sales and Auctions section can be delivered within 2 - 3 working days. Each item is different, to find out exactly how long your particular order may take, please feel free to contact us or simply click Online Chat on the bottom right of our web page.
Can I have my item sooner than this?
In many cases we can meet shorter urgent deadlines, please just contact us and ask about the specific item you want to order.
How is the item delivered?
All our items are delivered in discrete shipment packaging (Royal Mail for UK and FedEx for non-UK delivery) with no indication of what is inside. However, international orders that cross country borders comply with local rules about declaration of value. The actual jewellery is contained in a luxurious gift box with protective outer packaging.
Can I collect my item?
Orders can be collected from our London showroom, as long as this has been agreed with the sales team (see contact us). The person collecting must be the person who paid for the goods and must be able to prove their identity.
Normal Delivery Times
Our delivery times depend on the time that our craftsman and master jewellers require to create your jewellery. All our products are individually labelled with specific delivery time given on product page, which may vary from following general guidelines.
Delivery times for all our customisable jewellery is approximately 2-3 weeks, depending on the number of hours required to complete the piece. Bespoke Jewellery Our bespoke jewellery delivery times are approximately 3-4 weeks. However, this time frame can vary, depending on the complexity and design of the piece. Stock Items All our in-stock items will be clearly labelled with the corresponding delivery time. Typically, when we do have items in stock, delivery is within 2-3 days.
Need Your Order Faster?
If you require your jewellery urgently, please get in touch with our Customer Care Team on 0800 368 8936 , or enter into a Live Chat Office Collection (Strictly by Appointment): Simply book an appointment to come and collect your order personally and avoid transit time. Kindly let us know your preferred day and time so we can book an appointment for you to collect. You can do this by calling . Note: You will be required to bring your Photo ID along with you when you come to collect your item. E.g.,: Driving license or Passport.
VAT Payable And UK Tax Free
UK and EU Orders (EU Clients): Customers in the UK will be subject to UK VAT of 20%. Customers based in Germany will be subject to German VAT of 19%. Customers in Sweden will be subject to Swedish VAT of 25%. All orders purchased by customers who live inside the European Union (EU) will be subject to the UK VAT rate of 20%. International Orders (Non EU Clients): a) If you have purchased your item from our London Showroom, you are entitled to claim the VAT back within 3 months from the date of purchase. We will provide you with all the necessary paperwork at the time of purchase to claim your refund. b) If you have ordered the item by phone or over the internet and we are exporting your order outside the EU, then you will not be charged any VAT. However, you may be subject to local import duties and taxes as the item enters your country BFPO Address based outside EU If your BFPO address is outside the EU, your VAT is eligible for refund and this refund will be processed upon our checking the details of your BFPO address against the British Forces list at http://www.bfpo.mod.uk/bfponumbers_static.htm Channel Island Orders Customers from the Channel Islands (including Jersey, Guernsey, Alderney and Sark) are eligible for tax free shopping when purchasing from Wonderfully Diamonds.
All orders will be shipped directly with Royal Mail Special Delivery and will be exempt from UK VAT. For further information contact our sales team on +44 (0) 0800 368 8936. BFPO Addresses Based within the EU All BFPO order totals for delivery within the EU will still include VAT, as will your payment. If you qualify for VAT free purchasing the VAT will be refunded. Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a "certificate of entitlement" confirming that the items have been dispatched to, and received by a qualifying body or person as set out in paragraph 14.4 of HM Revenue and Customs Notice 725 dated January 2014. Wonderfully Diamonds will accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory. For goods which are dispatched to BFPO customers in Cyprus or Germany 77 Diamonds requires a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows: for British forces in Cyprus - under Article 14(1)(g) of EC Council Directive 77/388/EEC, or for a visiting force in Germany - under Article 15(10) of EC Council Directive 77/388/EEC.
Wonderfully Diamonds requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated January 2014. If this certificate isn't supplied, Wonderfully Diamonds can't make a refund. Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to: Hatton Garden, London EC1N 8JR (By Appointment Only) Registered in England & Wales. Wonderfully Diamonds Limited, 27 Old Gloucester Road, London, WC1N 3AX.